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- info@ithubatelecoms.co.za
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For small and medium-sized businesses, committing to new technology can come as a risk and is expensive. Compared to traditional landline providers, we do not tie you in to 12 or 24 month contracts and you’re free to cancel anytime.
You can sign up and have a business phone number in minutes, no long forms. Simply capture your details on our easy-to-use registration wizard, upload ID and proof of residence and be up and running in a few minutes.
In the past PABX systems were costly and normally meant long-term financial commitment and long waiting periods for installation. No Longer. Simply download our FREE App that runs on Android and Apple. The app turns your chosen device into a portable PABX and, so long as you have internet connection, WiFi or 4G available, you and your staff are able to make and receive calls directly from your mobile phones from anywhere in the world!
Some people hesitate to contact a company if it doesn’t seem to have a business phone number, given the tendency for so many such firms to be less-than-reputable one-man bands or simply shorter-established businesses. Business landline numbers provides a sense of permanency and research indicates that 77% of consumers are more likely to contact a business that has a landline advertised as opposed to contacting a business that has a mobile number advertised.
Using a personal mobile number to deal with business matters can have customers questioning the legitimacy of your business. A business phone line adds credibility to your business and gives a more professional look when dealing with the people that matter to your business. They can help determine your brand image and your customer base e.g. to give the impression of a well-established company and help you to get business with bigger clients.
By having a dedicated business phone number, you can easily make sure that all your business listings are using the same phone number and not having to think who’s cell phone number is listed where. Also, this way, if you need to get a new cell phone number, you don’t have to worry about losing business because of a listing somewhere that has your old cell phone number on it that is no longer working.
No longer will you have to list your personal cell phone number all over the internet. Now forever, your personal cell phone number is not out there for the world to know. With a business phone number, it will be much easier to keep personal and business life separate.
As a small business, particularly in a crowded field, you want your small business to stand out from competitors . Just imagine all of the places where you could show off your business phone number… your company website and business cards are givens, but what about your company vehicles and even branded merchandising? Consider local event sponsorship opportunities, too.
Research shows that 44% of consumers will prefer to call a landline number rather than mobile when visiting a website. That ‘human touch’ is a bigger factor than you might think – the rise of such video calling technologies as Zoom and Microsoft Teams demonstrates that the principle of human telephone contact remains popular. When people have the option to call and speak to an actual human being rather than receive an impersonal email response, they are likely to look upon your company much more fondly.
Most of us with experience of running a business probably know about this type of customer – the one who insists on calling you without exception, even when email or even social media contact may have been more suitable for their query. Some people will, for whatever reason, only use the phone, and they need to be catered for professionally just as much as those who might exclusively prefer email.
You can give your staff phone extensions with FREE calling between them from anywhere in the world. As long as there is an internet connection, WiFi or 4G available, you and your staff are able to work from anywhere in the world!
When someone calls your business line, you can have a custom greeting. You can set up a different greeting message when you are open and closed. While you are open, you can have a greeting like, “Thank you for calling [Business Name Here]. “Press 1 for Sales. Press 2 for Accounts.” If you are closed but have an emergency line, you could add to the message above under business hours and have something like, “If this is an emergency press 5 to talk to our on-call technician.” And then if they press 5 the call will forward to the on-call technician’s phone.
Having business hours is one of the best reasons to have a dedicated business phone number. Now when someone calls you, after going home for the day, they will be greeted with a message “Thank you for calling [Your Business Name Here]. We are closed for the day. Our business hours are from 8am to 5pm, Monday through Friday. Please leave a voicemail, and we will return your call. Thank You.” Then it will go to your dedicated business voicemail, not your personal voicemail.
Have you ever called a business, and it goes to someone’s personal voicemail. The voicemail plays a message something like “Press # and * to copy. Please leave your message after the tone.” Even worse, “This voicemail box is full.” With our voicemail, your customers would be greeted with a custom message like, “Thank you for calling [Your Business Name Here]. Please leave your name, phone number, and a quick message about what we can help you with.”
For a lot of business, the telephone is the first line for communication for customers, clients and business partners. You get to keep your business phone by simply porting numbers to our service. Furthermore, if you rent your office space, once you move, you’ll be able to take your number with you IMMEDIATELY without waiting for technicians to relocate your service.
You can route and divert your calls to make sure that your clients are connected to the right person, allowing a representative of your business to handle the query and reduce the risk of customer dissatisfaction.